website maintenance agreement contract FAQ's
What Choose Climb8 to update and maintain your website for you?
We are here to offer advice and provide web update and maintenance services. From a complete redesign to general web updates, we will take care of all the technical details and content of your website, leaving you to focus on your business.
Website maintenance services include:
- addition and amendment of html and images to existing and new web pages
- addition and amendment of new pages and sections to existing websites where design constraints allow
- design and addition of advertisements and other imagery (including banner adverts)
- adding and removing pages
- adding hyperlinks to other websites and email addresses
- checking for and fixing broken links
- improving code (adding styles into separate stylesheets)
- PDF creation and uploading
What web page languages & technologies are you able to maintain?
We have the resources to maintain websites built using many languages. Some of the popular languages are HTML, SQL, PHP, JavaScript, XML, Joomla sites.
What is the minimum term for a website maintenance agreement contract?
Initial website maintenance agreements are for one month and three months thereafter.
How do I know how many hours our website will need?
If you are unsure of the time needed to make required updates each month please contact us and describe the typical updates your website requires each month.
If you have updates that are required on a daily basis simply estimate the time required and times this by 20.
What are the benefits of a website maintenance contract?
- The main benefit is the commitment we make to you to supply our services when they are required within an agreed time frame.
- Discounts for hours brought and subsequent hours required. The more hours you purchase from us the bigger the discount up to 20% off, our standard fee.
- An ongoing relationship with us means that we are part of your team, understanding how your website and business operates.
- Less paper work and hassle without multiple service orders & quotations
I have run out of hours for this month, what happens now?
When additional time is required we will notify you with the cost, including contracted discount for subsequent hours.
What happens at weekends?
Depending on your contract's 'Schedule preference', updates required before Monday must be received no later than mid-day Saturday. We only undertake work on Sundays in extreme circumstances.
My website requires daily changes, is this possible?
Yes under the 24hr/priority 'Schedule preference' updates are done the same day.
What is the process of getting a contract?
Please contact us, to discuss your requirements.
Download a sample contract agreement here.
web maintenance costs
frequency of updates |
web maintenance cost |
| regular (weekly, monthly, quarterly) |
From £9 per week Discounts are available for regular updates. |
| ad hoc / pay as you go | £35 per hour (pro-rata) |
|
urgent updates |
If you need urgent amendments, we can update your site within 24 hours and even on the same day if required. £70 per hour (pro rata) |
web maintenance plans
The following packages offer our website maintenance services at discounted rates when paid yearly in advance.
Each package can be customised to meet your individual requirements.
| What is included | Basic | Standard | Business |
Premium |
| updates per month | 1 hour | 2 hours | 3 hours | 3 hours |
| update turnaround time* | 7 days | 5 days | 4 days | 48 hours |
| content amendments | yes | yes | yes | yes |
| uploading PDF/Word files | yes | yes | yes | yes |
| adding web-links | yes | yes | yes | yes |
| adding/removing pages | yes | yes | yes | yes |
| updating news/events | yes | yes | yes | yes |
| image manipulation | yes | yes | yes | yes |
| PDF creation | yes | yes | yes | yes |
| web banners | no | no | yes | yes |
| cost per week** | £9 | £16 | £23 | £30 |
*Updates completed within this timeframe normal working week days > Monday to Friday < excluding weekends and bank holidays in the time span, e.g. email us up date on a Friday on Premium plan the work will be completed by Tuesday unless you accept our urgent updates weekend work fee structure.
**Discounted cost based on a 12 month web maintenance plan paid yearly in advance.
We do not add VAT to any of our costs.
Last Updated (Tuesday, 09 March 2010 15:38)
Website maintenance